I have worked with many consultants throughout my career, and none have shown the genuine concern and invested the time you have to ensure that the tools you develop have long term value. Your team has put forth extraordinary efforts to ensure various levels of employee's involved understand the agreed upon vision and the commitment it will take.
The Trouble Shooting Logic workshop gives participants the tools and skills to resolve priority concerns. They learn to identify deviations in their work place, to find the cause of deviations, to make choices or recommendations, to anticipate and avoid future deviations and to understand the basics of the Human Performance System. The workshop also provides a common language and a systematic approach, enabling the participants to facilitate discussions with customers, internal contacts, and vendors.
Determine when and how to recognize specific future deviations which have
not yet happened
How to Identify and select actions to prevent the future deviations from
How to identify and plan actions that will minimize the effects of future
deviations, should they occur
How to develop the information system to anticipate and act on future
Determine when and how to recognize specific Future Opportunities
How to identify and select actions to cause the future opportunity to
How to identify and plan actions that will maximize the benefits of future
opportunities, after they have happened
How to develop an information system to anticipate and act on future
When employees understand the elements of good trouble shooting and decision making and have the common language our workshop provides, the quality of their work improves:
they find the cause of deviations more quickly
they select more effective long-term fixes
they avoid problems when implementing a plan
they learn to deal with causes, not symptoms, resulting in less down-time and higher quality.
In addition, client interaction becomes both more efficient and more effective, as does change implementation.
Who Should Attend
Trouble Shooting Logic is designed for technicians, supervisors and
managers in line and staff functions at all levels of the organizations.
The workshop can be tailored for a specific population within the
intended audience by varying the emphasis.
Contact an FSTD representation to learn more about Trouble Shooting Logic