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The Team Effectiveness Model
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Team Process Coaching
OVERVIEW
Many organizations have "teams," yet High Performing Teams don't just happen.
High performing teams have addressed and implemented
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Clear Direction
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Sufficient and Appropriate Structure
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Effective Team Processes
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Supportive Atmosphere/Relationships
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Strong and Flexible Leadership
TEAM PROCESS COACHING
The following Team Interventions taken together comprise FSTD's
Team Process Coaching. Depending upon your needs and resources, we custom design a
team development process (using any one, or combination, of these interventions)
to reach your goals.
- Team Effectiveness Assessment to discover team strengths on which to build and to diagnose areas for improvement.
Answers the questions "How are we doing? What are our strengths? How
can we improve?" Provides a strong base on which to design any further
team development efforts.
Click here for more about our process.
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Want the tools to conduct your own team assessment?
Click here. |
- Charter Development to establish team vision, values, targets, action plans, measurement and feedback systems.
Brings clarity to the question "What are we trying to achieve?"
Beneficial for teams that need "Clear Direction" (see number 1, above)
- Role Renegotiation to establish
and/or clarify member roles and accountability structures in achieving team objectives.
Answers the question "Who should be filling each team role?" Use if
your team needs "Sufficient and Appropriate Structure" (number 2, above)
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CLIENT TESTIMONIAL
"When we began our initial assessment of the state of things in our office, we had some major hurdles to overcome. Trust levels were low, and communication problems and personal conflicts were getting in the way of our delivering services as effectively and efficiently as we need to.
I am happy to report that things are very different in our office now, and I can only attribute it to the skill that you exercised in working with our group over the last year. Your one-on-one coaching of our supervisors, the team-building retreats, and the conflict resolution training were very successful. I was skeptical at first, but the results speak for themselves."
Laura Mullens
Human Resources Director
Mississippi Development Authority
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- Process Review / Redesign to enhance actual work process flow.
Examines the team's current work flow and eliminates inefficiencies.
Answers the question "How should this project be implemented to achieve
quality outcomes in the least amount of time?" For teams that need
"Sufficient and Appropriate Structure" (number 2, above)
- Targeted Interpersonal Skills Training to improve individual team member ability to work effectively with others.
Provides proven processes for holding team meetings, solving problems, making
decisions, resolving conflict, and others. For teams that need "Effective
Team Processes" (number 3, above)
- "Real Time" Coaching to address real work issues and to improve the team's task and process skills for more productive meetings.
Conducted in "real time" as the team addresses its work. For teams
that need "Effective Team Processes" (number 3, above)
- Behavioral Assessment to clarify and promote a deeper understanding of individual team member work styles.
Answers the questions "How can I appreciate others who are different? How
can we turn our differences into team strengths?" For teams that need
"Supportive Atmosphere/Relationships" (number 4, above)
For more information on our
preferred assessment tool, click here.
- Building the Team Culture
Retreat to create awareness of, and improve interpersonal dynamics and strengthen
the foundation of trust and support. For teams that need "Supportive
Atmosphere/Relationships" (number 4, above) For more information, click here.
- 3600 Leadership
Assessment to pinpoint the team leader's strengths and opportunities for
improvement. Beneficial for teams who identify "Leadership" as their key
opportunity for improvement.
(number 5, above)
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Want the tools to conduct your own 3600 Leadership
Assessment? Click here. |
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Leadership Coaching to assist the team leader to establish personal goals, troubleshoot problematic situations,
and increasing his or her personal effectiveness as a leader. For
teams who need "Strong and Flexible Leadership" (number 5, above).
For more on our coaching methods, click here.
BENEFITS
- Aligns team with organizational goals.
- Members learn to think and work together efficiently and creatively.
- Reduced interpersonal friction and tension.
- Greater employee satisfaction and retention.
- Improved team performance.
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MORE CLIENT TESTIMONIALS
"The Educational Department at St. Dominic Hospital recommended Rob Benson to our department as a facilitator for a retreat focusing on Conflict Resolution. Rob conducted 3 sessions for our employees on Team Building skills and communication.
The sessions were well planned yet flexible enough to allow group dynamics to flow towards areas of need. Rob made himself aware of the Department’s functions and issues prior to the retreats in order to custom the events to target our problems. The Director was informed of potential benefits and risks inherent in this process. Following each session, Rob called to give a synopsis and recommendations about the group on which to build the next retreat.
The outcomes of this intervention were:
- The majority of staff demonstrated their ability to change behavior and engage in one-on-one confrontation for problem solving.
- The individuals who did not engage in the retreat dialogue did not benefit from the process
- The department restructured its Organizational Chart in order to form smaller work groups with supervisors
- Department management personnel learned to empower the employees more, by avoiding “micro-managing” of every issue
- The Department was able to merge from several locations and complete a successful move into a new facility, using skills from this retreat to manage disputes.
I would recommend Rob to any organization wishing to improve employee interaction and enhance problem solving behavior."
Maureen Hardy
Director Outpatient Rehab Services
St. Dominic-Jackson Memorial Hospital
"I write on behalf of the Board of Trustees,
Mississippi Institutions for Higher Learning Campus Link AmeriCorps program to
express our gratitude for the superlative training services provided by Rob
Benson during our staff retreat. Mr. Benson conducted an in-depth team
assessment that included the completion of a survey prior to the retreat,
observations of staff interactions at one of our regular staff meetings, and a
review of results prior to the retreat. During the retreat, he facilitated
discussions relating to our internal work habits, work styles, team roles and
structure. As a result, we as a staff were able to unveil issues that
contributed to conflict within our team. The staff unanimously left feeling that
this was a very intense and rewarding experience. The newest member of the team
expressed afterwards that she was so thrilled to be working with a group that
could share so openly (even with the Executive Director) about such sensitive
issues and work honestly through them.
To say the least, the retreat was a great success. We achieved the goals that we
had put forth for the training, we learned new skills for working together, and
we had fun doing it. We are grateful for Mr. Benson's training expertise and
would recommend his services without any reservation."
Carlotta Brown
Program Officer
CampusLink AmeriCorps
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506 Grants Ferry Road - Suite 105 - Brandon, MS 39047
Phone: (601) 992-9337 - Fax (601) 992-9339
Toll Free: (800) 211-0871
E-mail Click Here
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