PERFORMANCE COACHING & FEEDBACK

INTRODUCTION

Q: Why are there poor performers in industry today? 
A: Many supervisors either avoid confronting them or lack the skills to hold successful performance conversations.   Performance discussions are either not held in a timely fashion, are sidetracked, or become confrontational. What was intended to be a positive conversation focused on performance improvement frequently becomes an unproductive energy drain. From that point forward, the supervisor and the employee avoid meaningful and regular performance conversations, relegating them to the once-a-year, so called "Performance Review."

The supervisor must learn how to direct discussions with employees regarding work performance, in particular those techniques required to channel the employee’s energies toward improved performance.  The key to the Performance Coaching & FeedBack approach is getting the employee to take personal accountability for his or her own behavior.  Until the employee takes personal accountability for his or her own behavior, performance will not improve.

OVERVIEW

During the Performance Coaching & FeedBack workshop, participants learn the techniques which enable them to maintain control of a performance discussion.  Over half of the workshop is devoted to planning and practicing how to use the techniques on the ultimate practical model - the employee with performance improvement opportunities. Participants learn to measure their success as supervisors by the number of employees who improve their work performance, rather than by the number of employees reprimanded or discharged.

The techniques learned in the Performance Coaching & FeedBack Workshop also apply to performance conversations with employees to reward and maintain good performance.

BENEFITS TO THE ORGANIZATION

When the supervisor effectively deals with difficult employees, everyone benefits.  The difficult employee’s performance is improved, thus improving the performance of the work group.  Good employees gain respect for the supervisor when they see him or her make the difficult employee successful.  In addition, the supervisor now has more time to devote to improving the quality of his or her unit.

PARTICIPANTS

This training is ideal for all managers and team leaders.

DURATION

The Performance Coaching & FeedBack Workshop is tailored to specific client needs. Typically, it runs from two to four days, although shorter workshops have been designed to address particular client goals.  The workshop emphasizes application of the ideas presented to live, on-job concerns.