OVERVIEW
Interpersonal conflict wastes valuable time and energy. It distracts employees from the job at hand, lessens their ability to work cooperatively with others, inhibits retention of top performers. The Resolving Interpersonal Conflict workshop provides the knowledge and skills for participants to see through the fear, anger and frustration of conflict to the opportunities and potential for constructive outcomes. This training utilizes the Thomas-Kilmann Conflict Mode Instrument (TKI), discussion and structured practice to promote a deeper understanding of the sources of conflict, one’s personal conflict resolution “style,” and steps to resolve conflict effectively.
OBJECTIVES
Upon conclusion of this training, participants will
- Understand the sources of conflict in their day-to-day interactions and the appropriate places for effective action;
- Know the 5 approaches of conflict resolution, understand which mode they typically use to deal with conflict and be able to explain the advantages/disadvantages of each mode in given situations;
- Be able to demonstrate Cooperative and Assertive skills;
- Be proficient in the use of the 8 Step Conflict Resolution process; and
- Have developed Commitments to Action to deal with present and potential conflicts in the workplace.
BENEFITS TO THE ORGANIZATION
The skills developed in this workshop will enable participants to more effectively deal with conflict, improve communications and morale, and develop and maintain the positive climate needed for talent retention.
PARTICIPANTS
This training is ideal for all personnel in all organizations.
DURATION
The Resolving Interpersonal Conflict workshop usually lasts one day.
CLIENT TESTIMONIAL
"Rob's workshop was a refreshing change from the type of Staff Development
sessions we usually experience. Not only was his workshop interesting and
informative; it was also fun. His discussion of how expectations are set,
broken, and then re-negotiated was a down-to-earth reflection of the way
relationships work. However, Rob went beyond a study of principles,
explaining practical, do-able steps to follow when conflicts arise. Rob's
workshop provided us with practical skills and a common body of knowledge that
we have been able to refer to and use in faculty meetings, parent conferences,
as well as in the classroom. His training has made a real difference in
how we interact with each other, how well we work together, and how we handle
problems with students and parents.
I would recommend Rob Benson and his Conflict Resolution training to any
group, large or small."
Betsy Selby, Teacher, Vicksburg-Warren School District
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