Coaching, Consulting & Training
for High Value Personnel

What Others Are Saying

Rob is a great example of a person working in his 'sweet spot'. He is able to quickly build rapport with an individual, identify the issues and then facilitate to create options. He is able to leverage his personable style to deal with the hard issues and is not shy in stepping into the situation in helping you see the real truth. What I like the most about Rob is the way he is able to assist YOU getting to the core issue at hand. He does not give you the answer but partners with you.

David Neal, President, Neal Leadership Group

*Note: our work is customized to each client's needs and specifications. These results are meant to provide examples of how we work with our clients and what they then achieve. They are not meant to display a "set" approach, nor do they necessarily detail all of the results achieved by this client.

Situation / Need

This site was one of six paper mills within the same system that made roughly the same product. Prior to the training, this site was the worst performer: in fact, 3 of the other 5 sites could place a case of product on this site's receiving dock (including the cost of shipping) for less than this site could manufacture it.


A Reality-Based Technologies Mastery Workshop was developed to client specifications in order to get the leaders to drive the use of Trouble Shooting Logic among it's already-trained employees. Most of the site leadership attended this workshop.


During an 8 month period, one manager documented 53 separate examples of the benefits of RBTM and the resulting improvements in his department's Process Management Systems. A few examples are:

  • $3.5 million savings per year due to a new fines disposal Process Management System,
  • $400,000 per year reduction in chemical usage,
  • $180,000 per year due to improved systems,
  • $200,000 per year reduction in steam usage,
  • $78,000 per year in reduced land fill costs,
  • $63,000 per year due to improved filter systems, and
  • $51,000 per year from one Pulp Mill Fact / Comparator analysis.

The miscellaneous savings are too numerous to document. Including a $5 million cost avoidance, the combined savings of all the documented examples exceeded $10 million. Much of the savings is ongoing.

Bottom Line: following this intervention, this site moved from worst to first in terms of its results, when compared to its five sister production facilities.

Are operating inefficiencies pinching the bottom line? Contact an FSTD Associate to learn how you might realize similar or even better results

2379 Merluna Drive, Lexinton, KY 40511
Phone: (800) 870-9380

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