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What Others Are Saying

It is my privilege to recommend Mr. Rob Benson and Mr. Earl LeBlanc as outstanding professional facilitators … I have personally and professionally participated in many such trainings over the past fifteen years, and these two men are by far some of the best trainers with whom I have worked.

Sharon Heinlen, Executive Director, AEE

Trouble Shooting and Problem Solving: Real Tools, Right Now!

Performance Builders Live on World Talk Radio!

Descriptions and Links to Free Resources!

Deviation Analysis: Fix the Problem, Not the Blame (Audio and PowerPoint)
When something goes wrong in your organization, do some of your problem-solving sessions seem like a cross between "the blame game" and "chasing rabbits"? Does your team "fix" a problem only to have it pop up again six months later? In this week's show, Rob, Earl and George will teach a proven trouble-shooting process to enable you to find root cause while avoiding costly, incorrect, time-consuming actions.

Deviation Analysis: Fix the Problem, Not the Blame, part II (Audio and PowerPoint)
Listen to Rob, Earl and George continue the discussion of the Trouble Shooting Logic tool called Deviation Analysis. Deviation Analysis is the tool to use when something is broke, you don't know why it broke and you need to know why before you can properly fix it. The proper use of Deviation Analysis enables you to efficiently find root cause while, at the same time, avoiding costly, time-consuming, incorrect actions.

How Troubleshooting REALLY Works (Audio and PowerPoint)
Contrary to what is frequently taught in other Problem Solving workshops, successful Trouble Shooting is often NOT about finding root cause. In this audio, the guys pull the curtain aside and discuss the proper mindset, analysis and tools that truly help you move forward.

Trouble Shooting: Contrasts (Audio and PowerPoint)
Once you've "defined the problem," many problem-solving approaches tell you to "analyze the problem," followed by something like "brainstorm causes." But just what does "analysis" mean here? And how are you to focus your brainstorming so that you identify the most probable cause of the problem?

Whether they have a machine problem, a process problem or a "people" problem, one tool that effective problem-solvers use is to search for "contrasts." Contrasts provide targeted information on the nature of the problem and help you generate cause statements which make sense. Without contrasts, problem solving too often devolves into a guessing game. Listen to this show to learn how to use Contrasts to get to the root of your problem.

Trouble Shooting Logic: Getting Started (Audio and PowerPoint)
If you have trained your people in the past on problem solving skills, you just may have experienced a let-down. That is, when all was said and done, you just didn't see a real, hard return on your investment. Problems haven't been solved quicker, you're not finding root cause, some people don't even really seem to use the skills you've taught them.

One of the issues may be how the training was structured and rolled out to the operators. In this week's show, George and Rob review the Trouble Shooting Logic/Deviation Analysis process and present a case on how it was implemented at one client's facility. Following a ONE-HOUR review-type training with operators, this client was able to produce greater efficiencies, immediate improvements in uptime, and, in actual fact, more sleep(!) for management.

Trouble Shooting Logic: Getting Results (Audio and PowerPoint)
In this show, George is joined once again by Ms. Stephanie Picard, Plant Manager of Georgia-Pacific's Dixie plant in Lexington, KY. As part of her own development, Ms. Picard credits Trouble Shooting Logic and Reality-Based Technologies Mastery as a huge edge in her operational success.

Together, George and Stephanie outline how one uses these processes to drive real, bottom-line results in any organization.

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