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Learning 4 Performance
                 Volume 3, No. 18 - Sept. 15, 2010

 

TSL Tool: Deviation Analysis

Trouble Shooting Logic Public Workshop Oct. 25-27, 2010

 The Trouble Shooting Logic workshop gives participants the tools and skills to resolve priority concerns. They learn to identify deviations in their work place, to find the cause of deviations, to make choices or recommendations, to anticipate and avoid future deviations and to understand the basics of the Human Performance System. The workshop also provides a common language and a systematic approach, enabling the participants to facilitate better discussions with customers, internal contacts, and vendors.
 

From the FSTD Store

The Team Effectiveness Questionnaire (TEQ), now available in versions 1.0 and 2.0 in either paper or online formats, provides the data you need for focused and effective team development.  It measures your team against the five essential attributes of a high performing team.  It provides a snapshot of the team in its current stage of development and pinpoints opportunities for improvement. Administered to all members of the team, the TEQ is an excellent tool for promoting discussion and designing team development initiatives.

 

Thanks for Reading and Sharing!

We take seriously your readership.  Thanks for your feedback, keep it coming.  Please consider forwarding this newsletter to those within your networks who would most benefit.

All the Best,

Rob Benson, FSTD Rob

 

Inside This Issue

  1. Sales: Rising Above the Noise and Clatter
  2. Determine the Applicant’s Specific Job-Related Skills
  3. Performance Coaching: A Universal Way to Talk (Effectively)
  4. Systematic Learning: An Introduction
  5. Problem Solving Training: Not Just for Engineers and Managers

Sales: Rising Above the Noise and Clatter - by Rob Benson

I asked in a recent post: when it comes to marketing your product or service, how does one rise above the noise and the clatter?

You know some of the answers, I'm sure. ONE ANSWER IS (drum roll, please) ...

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Related Articles: Sales


Determine the Applicant’s Specific Job-Related Skills - by George Loyer

The last six Posts have dealt with “general information” about the applicant and the interview process. Once you have that information, you should do one of two things:

1) Determine that the candidate is NOT a fit to your organization and close the interview as quickly as you can to save both your and the applicant’s time, or

2) Determine that the candidate is a general fit for the position in question and continue.

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Related Articles: Effective Interviewing


Performance Coaching: A Universal Way to Talk (Effectively) - by Rob Benson

We’ve shared a simple and effective 5-step process for sharing feedback and holding another person accountable for performance. Review the basics of that process in our previous blog posts or in our workshop overview. Two related examples ...

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Related Articles: Performance Coaching


Systematic Learning: An Introduction - by George Loyer

Quick. Tell me what two “things” perfected by the USA during WW II that were functionally abandoned after the war.

Many of you will get one of them, Statistical Process Control (SPC), right away. A few of you might get the other ... the systematic presentation of training.

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Related Articles: Employee Training/Learning


Problem Solving Training: Not Just for Engineers and Managers - by Rob Benson

Here is a test: Do you believe that …

  1. Your ability to do your best quality work (in whatever endeavor) is directly related to the quality of the information that you have to work with?
  2. In cases where you need more information, the quality of the information you get is directly related to the types of questions that you ask?

I’m hoping that you’re answering with a resounding “yes, of course. So what’s your point?” (If you’re not, re-read the two previous questions ...)

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Related Articles: Problem Solving / Trouble Shooting

 

Reality-Based Training, Coaching and Consulting for High Value Personnel 

First Steps - Your Partner in Performance Improvement

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(800) 211-0871

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