October 1 , 2009

Learning 4 Performance:
Thought Leadership in T&D

Issue Focus:  Employee Accountability, part II

(Approximate reading time: 1 minute)

In This issue:

  1. Announcement - Web Seminar Series Beginning This Week (10/01/2009): How to Turn Your Small Business into a Selling Machine (Special Guest: Elizabeth Allen)
  2. Feature Article: Performance Accountability

As we noted in our August issue, your employees need your support, and they need to be held accountable, for them to succeed long term.

In that issue, we explained Performance Coaching, the first of two conversational processes that the supervisor uses to encourage the employee to continue effective behaviors, think about and take ownership for ineffective behaviors, and design and implement new strategies to raise their own performance.

While that sentence is a mouthful, the process itself is quite simple and powerful. Review the rationale for Performance Coaching here. Read the detailed process overview by following this link.

In this issue, we turn to the second step. What if you need to address a "problem performer" and have him choose a better path?

Performance FeedBack - Two Tools

Free Weekly Web Seminars: This Week - How to Turn Your Small Business into a Selling Machine!

Every Thursday at 10:00 AM Central time, we broadcast the web seminar Performance Builders Live!  Real Tools, Right Now! with tips, strategies and tools that you can use right now to improve individual and organizational performance.  Beginning Thursday October 1, we will begin a two-part series with Author, Speaker and Sales Expert Elizabeth Allen. Over the last ten years, Elizabeth has developed and fine-tuned "CODE" - a proven, repeatable pathway to continuously fill the sales pipeline. Pioneered in the Construction industry, CODE has produced dramatically improved sales figures even in the current economy. Tune in this Thursday October 1!

Feature Article: Performance Accountability

Why are there problem performers in business today? Many supervisors either avoid confronting them or lack the skills to hold successful accountability discussions with them. Ultimately, the performance discussion becomes confrontational; the employee gains control of the discussion and the discussion is destined for failure.

As in Performance Coaching, the goal of the Performance Accountability process is for the Performer to take responsibility for his or her behaviors and develop solutions that stick. What makes the Performance Accountability process the "right" tool for addressing problem performers is that it enables the supervisor to maintain tighter control of the discussion and direct the employee’s energies toward one item only: improved performance.

Continue Article Here

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Upcoming Performance FeedBack and other Public Workshops

Advance Management Skills: Performance Coaching & FeedBack is a powerful, two-day workshop that will teach you how to provide positive, critical information to your employees so that they hear the message and CHOOSE to improve their own performance.  Get your people focused on results!  The next Advanced Management Skills workshop is October 22-23, 2009 in Atlanta , GA.   Combine it with Trouble Shooting Logic for significant savings.  Click here for more information or register here. 

Trouble Shooting Logic (TSL) workshops are set for October 19-21 in Atlanta, GA.   TSL is the premiere training for issue resolution skills.  Download our brochure or visit the websiteReserve your spot.

Register for the Experiential Expertise Train-the-Trainer, December 1-5, 2009.  Learn how to incorporate the power of experience-based training into your human relations or team development training.  Download the brochureRead more and register on the website.

 

Preview of Next Issue

In any human system, the opportunities for miscommunication abound. On teams, we expect team members to fulfill their individual assignments, and we also want them to support one another and act collaboratively. Frequently, we get one of these results but not both.

Next month, we will share the what, whys and hows of using the RACI, a simple and effective tool to ensure that responsibilities, decision-making authority, and lines of communication are clear. The result: Real Teamwork!

Thanks for reading along.  Our newsletter is focused on helping business leaders and human performance professionals succeed in raising workplace performance, and we feel a real responsibility to provide our readers with valuable information in each edition.  If you ever have any questions or suggestions about Learning 4 Performance, please let us know.

To Greater Success,

First Steps' CEO and Syndicated Talk Show Host Rob Benson

Rob Benson
President/CEO

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Real Skills, Rapid Improvement,
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Published Periodically by:
First Steps Training & Development, Inc.
506 Grants Ferry Road, Suite 105
Brandon, MS 39047

(800) 211-0871

Questions, Comments: Rob.Benson@FirstStepsTraining.com
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First Steps Training & Development, Inc.

800-211-0871 | www.FirstStepsTraining.com