April 29, 2009
Welcome to this edition of Learning 4 Performance, a periodic
newsletter focused on helping business leaders and human performance
professionals succeed in raising workplace performance.
In This Issue:
- Feature Article: The
- Announcements: Upcoming
Public Training Sessions
- Facilitator's Tool Box:
The Beliefs of Trust
- Announcements: Upcoming
We're On iTunes!
Performance Builders Live! Real Tools, Right Now! is broadcast every Thursday on World
Talk Radio at 11:00 AM Eastern/8:00 Pacific Time and rebroadcast on
Saturday mornings on the VoiceAmerica Business channel.
Want to listen in while traveling? Download
any or all of the shows through iTunes
and take us on the road!
If you don't have iTunes on your computer and would like to download
it, click on the iTunes logo.
Feature Article: The Training Hoax
When a gap in human performance is noted, many managers want to
“throw training” at the issue.There are, in
fact, times when training is worse than doing nothing. In other
circumstances, training can be the right approach, in fact, the ONLY
approach. In this article, we provide a current, real-life example and
then explain how to analyze the situation and determine the best way to
close the performance gap.
We were recently engaged to develop management training for a public
utility. Managers were observing performance discrepancies but turning
a blind eye and NOT holding their people accountable. We were
asked to “develop some training on coaching” ...
Register for the Experiential Expertise Train-the-Trainer, May
27-31, 2009. Learn how to incorporate the power
of experience-based training into your human relations or team
development training. Download the brochure. Read more and register on the
20-22, join us for next public session of Trouble Shooting Logic in Atlanta, GA.
Three intense days in which you will learn the skills needed to analyze
complex problems, get to root cause, and avoid costly, incorrect,
time-consuming actions. For more information, download our brochure or visit
We have a few seats available, reserve
Advance Management Skills: Performance Coaching & FeedBack is a powerful, two-day
workshop that will teach you how to provide positive, critical
information to your employees so that they hear the message and CHOOSE
to improve their own performance. Get your people focused on
results! The next Advanced Management Skills workshop is July
23-24, 2009 in Atlanta,
GA. Combine it with
Trouble Shooting Logic for significant savings. Click here for more
information or register
Facilitator's Tool Box: the "Beliefs" of Trust
Discussions and interventions around trust often devolve into a
debate about whether trust should be “given” or “earned.” In one corner
are those who, believing themselves to be
trustworthy, cannot understand why others will not put full faith in
their intent and/or actions. In the other corner are those who have
been “burned” in the past and think it sheer folly to extend trust
beyond what has been incontrovertibly demonstrated. “But I’m not like
that,” says one. “Prove it,” says the other.
One path forward is to recognize that the statement “I Trust You” is a
Performance Builders Live: Real Tools, Right Now! is
broadcast every week through World Talk Radio. Tune in every
Thursday morning 11:00 AM Eastern, 8:00 AM
Pacific Time for tips, strategies and tools that you can use right now
to improve individual and organizational performance.
This week (Thursday
April 30, 2009), we present the second in our series on "World
Class Service." Last week, we introduced what customers
really expect from you, in clear propositions that you can use to fine
tune your customer service and customer service training. This
week, we get into [MORE HERE]
Recent shows, available for iTunes or MP3 download, include
"Performance Coaching", "Confrontation Skills",
"Effective Interviewing", parts 1, 2 and 3 of "Managing
Conflict", "Status Assessment: the Only Skill a Leader
Truly Needs" and "Better Meetings
(Please!)" Find out why we are fast becoming one of the most
"listened-to" shows on the network. More info here.
We feel a real responsibility to provide our readers with valuable
information in each edition. If you ever have any questions or
suggestions about Learning 4 Performance, please feel free to
First Steps Training
& Development, Inc.
800-211-0871 | www.FirstStepsTraining.com