How We Engage with You

Coaching

Stand Up Consulting

On-Site Training

Public Workshops

Train-the-Trainer (T3)

Results

We help organizations successfully implement change to reach their goals. Our results emerge within the organization as:

	Increased productivity
	Improved quality
	Greater efficiencies
	Reduced down time
	Lower "bottom line" costs
	Higher morale

We deliver results through consulting and customized training that is based on Reality-Based Technologies, not the latest trend or fad.

Case Studies

More About First Steps

With offices in Fayetteville, GA and Lexington, KY, FIRST STEPS TRAINING & DEVELOPMENT, INC. designs and delivers best-in-class critical thinking and behavioral skills training, teambuilding workshops and other training/consulting interventions designed to take your organization to the next level in Safety, Customer Service and Employee Performance.

Is your organization facing ...

• Uncaptured revenue? Poor sales? Uneven or non-existent sales pipeline? See CODE or World Class Service.
• Excessive scrap? Unacceptable machine downtime? Poor troubleshooting? See Trouble Shooting Logic or Deviation Analysis.
• Bad decisions? Strategies chosen that simply don't get the ROI expected? See Choice Analysis.
• Underperformance? Employees not achieving the levels expected? See Performance System Analysis and Performance FeedBack.
• Projects running late and overbudget? See Plan Implementation Analysis.

First Steps delivers quantifiable results through consulting, coaching, and customized training. We partner with business leaders to identify performance gaps and develop the skills and systems needed for Rapid improvement and Lasting value.

Are your employees doing the job on time, right, the first time?  Do they work together as a team?  Do they recognize and capitalize on difference?   How well do they communicate?  Do they manage their time and your resources well? Does conflict get resolved quickly and productively?  When a machine or process goes down, do they find root cause while avoiding costly, incorrect time-consuming actions? In today's competitive environment, certain skills and behaviors are no longer optional. Contact us to discuss your performance challenges.

Featured Workshops

• Drive Performance so that the right things get done the first time, every time
  
  
• Solve vexing problems /
  find root cause
  
  
• Develop World Class Service
  
  
• Build a culture of Absolute Safety, 365
  
  
• Build employee accountability with Performance Coaching & FeedBack
  
  
• Reduce machine downtime with Trouble Shooting Logic
  
  
• More ...

Grow your organization's HR capacity -- see our Train the Trainer workshops, DiSC and Other Assessment Tools, and Free Activity Descriptions.  For the latest thoughts, sign up for our the free Learning4Performance Newsletter or tune in to one of our Performance Builders Live! Web Seminars.