How We Do Business

Our Mission
(Why We Exist)

To help Organizational Leaders learn and apply the skills they need to achieve outstanding performance.

Our Values
(What Is Important in All of our Work)

• Excellence – we are committed to designing and delivering robust solutions in professional, client-friendly formats.
• Openness and Honesty – we are clear and open in all of our dealings with our staff, partners and clients. We share our thoughts on the clients situations and on our abilities to address those situations. We give the recommendations that are at all times in the client’s best interests. We are clear on our expectations of clients and what they must bring to the relationship.
• Focus on Results and Performance – while we relish (and actively promote) participant enjoyment of many of our programs, we are always intent on and aiming towards client learning, growth and development. All interventions must be judged on their effectiveness in improving client performance and business results.
• Timeliness and Follow-through – we deliver what we say we will deliver when we promise to deliver it. We will always respond to your phone calls within 4 hours and to your emails within one business day.
• Relationships – we work for and with people we like, who know us and who are known by us. We enjoy serving and deliberately seek to develop long-term working partnerships with our clients. 

Our Process
(How We Work with Clients)

1. Following an initial meeting and situational analysis, we begin by clarifying and establishing specific client objectives and clear measures of success;
2. We thoroughly assess your current situation, identifying particular strengths on which to build and clarifying the issues preventing the desired outcomes;
3. We design and implement interventions for achieving the desired outcomes; and
4. We follow-up with you to ensure long-term change and client satisfaction.

Our Core Competencies
(What We're Really Good At)

Our work tends to focus on one or more of the following priorities:

Our Clients
(Who We Work With)

• We work with progressive leaders and their teams who need to improve their results. We expect our clients to be committed to their own growth and success.
• We help other training companies design training events that deliver outstanding learning and performance.

Based in central Mississippi, First Steps has served a diverse clientele, including

• American Cancer Society
• Baxter Health Care
• BorgWarner Emissions/Thermal Systems
• Delta State University
• Dow Chemical
• Foundation for the MidSouth
• Kuhlman Electric Corporation
• Louisiana Health Information Managers Association
• Masonite International
• Mississippi Development Authority
• Mississippi State Personnel Board
• The Rapides Foundation
• St. Dominic-Jackson Memorial Hospital
• Viking Range
• The W. K. Kellogg Foundation